Shipping policy

Shipping Policy

This Shipping Policy describes how orders from Miles & Maguire are processed, packaged, and delivered.

  • Order Processing; We aim to dispatch orders as quickly as possible.
  • Fresh wreaths and arrangements are made to order and may require additional processing time, especially during busy seasonal periods.
  • Non‑perishable items (such as ribbons, and tools) are usually dispatched within 2–3 working days. If your order contains both fresh and non‑perishable items, they may be shipped together or separately depending on what ensures the safest delivery.
  • Shipping Rates are calculated at checkout based on your location and the size/weight of your order. Any applicable delivery options will be shown before you complete your purchase.
  • Delivery Timeframes vary depending on your location and the courier service used. Once dispatched, most non perishable orders arrive within 2–5 working days within the UK.
  • Fresh and Perishable goods are sent by next day delivery.
  • Doorstep delivery within Salisbury is £3.50
  • Local delivery within a 10 mile radius is £8.00. This is calculated by shopify. 
  • National delivery is available and charged at £10.00

If you are buying as a gift, please add a note to your order at checkout and we will include a handwritten gift card. 

Please note: During busy seasonal periods, delivery may take a little longer. Delays caused by our couriers are outside our control.

Fresh & Perishable Products; Fresh wreath kits require careful handling. We package all fresh items securely to maintain quality during transit. Please open your parcel promptly upon arrival and follow any care instructions provided.

If your fresh wreath arrives damaged, please contact us within 48 hours with photos so we can help resolve the issue.

  • Local Delivery or Collection (if applicable) - If we offer local delivery or collection, available options will appear at checkout. Collection times and locations will be confirmed after your order is placed.
  • Incorrect or Incomplete Addresses - Please ensure your shipping address is accurate. We cannot refund or replace orders that are lost due to incorrect or incomplete address details provided at checkout.
  • Lost or Delayed Parcels - If your parcel is significantly delayed or appears lost, please contact us and we will investigate with the courier. Refunds or replacements for lost parcels are handled on a case‑by‑case basis.

Contact Information - If you have any questions about shipping or need help with an order, please contact us at hello@milesandmaguire.com