Refund policy
Return and Refund Policy - We want you to feel confident shopping with Miles & Maguire. Our products include both fresh, perishable wreath kits and non‑perishable items, so our return rules differ depending on the type of product purchased.
Fresh and Perishable Products - Fresh wreaths and arrangements are made to order using natural materials. Because these items are perishable, they cannot be returned. If your fresh item arrives damaged or is not as described, please contact us within 48 hours of delivery with your order number and photos of the issue. If the problem is confirmed, we will offer a replacement or a refund. Claims made after 48 hours cannot be accepted due to the nature of fresh materials.
Non‑Perishable Products - Non‑perishable items can be returned within 14 days of delivery. Items must be unused, in their original packaging, and in a condition suitable for resale. Customers are responsible for return shipping costs unless the item is faulty. Refunds are issued once the returned item has been received and inspected.
Workshops and Classes - Workshop bookings can be cancelled up to 7 days before the event for a full refund. Cancellations made within 7 days are non‑refundable, but you may transfer your place to another person. If we cancel a workshop, you will receive a full refund or the option to move to another date.
Exceptions - We cannot accept returns or offer refunds for:
- Custom or personalised wreaths
- Fresh products after the 48‑hour reporting window
- Items damaged through misuse or improper care
Natural Variation - All fresh wreaths are handmade using natural materials. Variations in colour, fullness, and shape are normal and are not considered defects.
Contact Information - If you have questions about your order or need support with a return, please contact us at hello@milesandmaguire.com